Store Policies
General Information
What currency does your store use?
All our prices are displayed in US dollars. When you check out, prices will be automatically converted to your regional currency. For additional reference, you can find a currency converter at the bottom of this page.
Something I wanted to order is listed as 'Out of Stock', what should I do?
Please send us an email at [email protected]! If we get enough requests then we have no choice but to make more merch :)
I entered the wrong information for my order, how can I fix that?
Please email us as soon as possible at [email protected]! Be sure to include your order number and recipient name in your email. Your order number is a 10-digit code in the body of your store confirmation email, consisting of four letters, followed by six numbers. Ex. ABCD-123456.
My order did not arrive. I think my order has been lost or turned back. What should I do?
Please notify us within four weeks of your order update, at [email protected]. We will definitely investigate and report back to you. Any notifications with products not arriving after four weeks of the order date will not be issued a refund.
I have a question that isn't here!
We are happy to assist! Email us at: [email protected].
Returns & Exchanges
All orders are final so please shop carefully. If you have questions regarding a specific product, please ask us before ordering at [email protected].
If you encounter a problem with your order, please email our team at [email protected] and let them know what was wrong with your order.
If you incorrectly entered your mailing address and the product is returned back to us, we will issue a refund for the product(s) purchased. You are able to reorder the product again at your expense, including shipping the product(s) again to the correct mailing address. Please double check your shipping address is entered correctly! Thank you.
Shipping
What is your shipping policy?
Shipping is calculated by this shipping service and varies by height, weight, and destination.
To receive your shipments in time for the holidays, we highly recommend placing your orders at your earliest convenience. Due to the increased volume of shipments during this festive season, shipping carriers may experience delays that are beyond our control.
Do you ship internationally?
Yes, orders can be shipped across the world to almost any destination! We'd be glad to ship to your location. We do wish to note, however, that the international orders may take a while to arrive, as we have no control over the international shipping process. As well, certain regions may charge a customs rate upon arrival, which is separate from any costs for the item itself. We are unable to ship to some countries because of legal restrictions or shipping carrier limitations. The list of restricted countries may change depending on world events, but for now, we cannot ship to the following destinations: Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, The Gaza Strip region in Palestine, Ecuador, Cuba, Iran, Syria, North Korea, Afghanistan, Greece, Israel, Italy, Laos, Macao, Mexico, Myanmar, Niue, Sudan, Syria, and Yemen.How much is shipping?
Domestic shipping starts at $3.00 USD. International shipping starts at $10.00 USD. International shipping prices vary by location and weight. Unfortunately, we cannot factor in duty, or customs fees into this figure, we apologize for this inconvenience.
Where do you ship from?
All items are shipped via a 3rd-party warehouse and fulfillment location in the United States Apparel, and homeware items are shipped directly from this same dropshipping manufacturer, which has multiple outlets around the world.
PLEASE NOTE: Customers will be required to pay any customs, duties, or import fees incurred by local, or national governments. We apologize for this inconvenience.
How long will it take to ship my order?
Products will ship within 1-3 weeks. Preorder items will ship depending on the schedules laid out in the product descriptions. Domestic shipping can take up to 10 business days depending on the destination. International orders may take up to 6-8 weeks to arrive, depending on the destination.
I'm ordering from overseas! Would it be possible to adjust the customs form to avoid paying fees?
We unfortunately cannot misrepresent or reclassify items imported from the United States. This would be in violation of international customs laws. We strongly recommend consulting all customs duties and regulations before ordering.
Limited Edition & Preorder items
How do Limited Edition Preorders work?
Preorders occur in three phases:
Phase One, Ordering: We open preorders for these items for approximately 10-14 days. After this window closes, no more orders will be taken. We then order our stock based on the quantities of each item.
Phase Two, Manufacturing: When we send away for our preorder items, the turnaround period for this varies from item to item. We will denote these manufacturing times in the product description.
Phase Three, Shipping: This is the fun part! We begin shipping out items as soon as they arrive.
Will you re-release Limited Edition merchandise?
We want to thank everyone for the incredible support of all our limited-edition collections. While we currently do not have plans to re-release any merchandise, we may bring them back for events and giveaways! Please be sure to follow us on our social media outlets for any announcements on potential re-releases!
Tarot
What is included in the Tarot deck?
The Arcana Tarot is a complete 78-card deck, containing all the major and minor Arcana as they appear in the game. The cards are edged and detailed in gold foil. It comes in a paper tuck-top container.
Does the Tarot deck come with an instruction book?
Yes! You can find it by clicking on the link here. PDF and physical copies are available for purchase.